Refund Policy
We want you to be happy with Douya. If you’re not, you can get a refund under the rules below. Payments are processed by Paddle, and refunds go back to your original payment method through Paddle.
1. When you can get a refund
- First subscription: a full refund within 14 days of payment, no reason needed.
- Renewals: a full refund if you ask within 14 days of an automatic renewal.
- Duplicate charges, or charges for a service that clearly didn’t work: contact us at any time.
- Where local law (such as the EU right of withdrawal) gives you more, the law applies.
2. How to ask
Reply to the receipt email from Paddle, or find your order at paddle.net and request a refund there. You can also email service@douyanote.cc with the email you paid with and your order number. We usually process refunds within 5 business days; when the money arrives depends on your payment method.
3. After a refund
- The plan ends right away. Cloud data is kept for 30 days, just like after cancelling, so you can download it back to your Mac.
- Your notes on your Mac and all single-Mac features are not affected.
- Douya AI allowance you’ve already used isn’t charged separately and doesn’t affect your refund.